Reported Sites

“i dont understand why the website is blocked by this ISP?”

“AndrewFlorence.com is a professional portfolio website showcasing my work as a freelance brand designer and creative director. The site contains examples of branding, design, creative direction and case studies for clients, along with information about my services and contact details. The website does not contain any adult, explicit, offensive or age-restricted content. It is intended for prospective clients, employers and collaborators to view my professional work and should be accessible to all users. I believe the site has been incorrectly categorised by the content filter and would appreciate it being reviewed and reclassified so it can be accessed by O2 customers.”

“Subject: Misclassified as adult content - mamedica.com (CQC-registered clinic, legal prescription medicine) Hi, I'm getting in touch on behalf of Mamedica, a CQC-registered medical clinic. Our patients are telling us they can't reach our site on your network, and we think it's been misclassified as adult or illicit drug content by an automated filter. The domains are: mamedica.com app.mamedica.com I suspect something has matched on the word "cannabis" without any regard to context, so it's worth being clear about what this actually is. Cannabis-based products for medicinal use have been legal prescription medicines in the UK since 1 November 2018, when they were moved to Schedule 2 of the Misuse of Drugs Regulations 2001. They're prescribed and dispensed exactly like any other Schedule 2 medicine - morphine, oxycodone, methylphenidate. Nothing about this is a grey area. For the specifics: - Mamedica Limited is registered with and inspected by the CQC. Provider ID 1-<phone removed>, rated Good at its most recent assessment. - Under UK law, only a specialist consultant on the GMC Specialist Register can initiate one of these prescriptions. Ours work across pain, neurology, psychiatry, palliative care and cancer. - Dispensing is handled solely by Mamedica Dispensary Limited, GPhC registration 9011846. The site itself sells nothing to the public. There's no catalogue, no pricing, nothing purchasable, and no recreational or cultivation content anywhere on it. It's a clinic site and a patient portal - logging in, booking appointments, joining video consultations with a doctor, paying for prescriptions. It's also worth noting that patient portals for clinics prescribing other Schedule 2 medicines, like opioid pain services or ADHD clinics, aren't filtered. We seem to be treated differently because of which medicine is involved rather than anything on the site. The practical effect is that patients - many of them disabled, with chronic pain or neurological conditions, and reliant on mobile data - can't attend appointments or get medication that's been lawfully prescribed to them. Could you review the classification and unblock both domains? I understand this is a Stage 1 appeal under the BBFC Mobile Classification Framework with a five working day target, and we'd rather resolve it with you than take it to the BBFC for adjudication. Happy to send CQC documentation, GMC numbers, or walk someone through the portal - just say what would help.”

“Hi there I have been contacted by many of my clients/Customers who seem to be using you network. They are unavailable to log onto my website/domain and use my services. I am concerned for this as I am potentially losing opportunities for new and existing clients. Dellyfishbetta is fully registered, licenced with all the corresponding companies, authorities and Google. Could someone please take a look at having this issue resolved! My services and business tends to be one of the top searches on Google and many other platforms. Kind Regards Deren Farmer From Dellyfishbetta”

“Hi, I'm getting in touch on behalf of Mamedica, a CQC-registered medical clinic. Our patients on EE are telling us they can't reach our website, and we think Content Lock has misclassified it as adult or illicit drug content. Both of these are affected: mamedica.com mamedica.co.uk Please could you also check app.mamedica.com while you're looking. That's our patient portal, and we'd rather not run into the same problem there. I suspect a filter has matched on the word "cannabis" without any regard to context, so it's worth being clear about what this actually is. Cannabis-based products for medicinal use have been legal prescription medicines in the UK since 1 November 2018, when they were moved to Schedule 2 of the Misuse of Drugs Regulations 2001. They're prescribed and dispensed exactly like any other Schedule 2 medicine - morphine, oxycodone, methylphenidate. Nothing about this is a grey area. For the specifics: - Mamedica Limited is registered with and inspected by the CQC. Provider ID 1-<phone removed>, rated Good at its most recent assessment. - Under UK law, only a specialist consultant on the GMC Specialist Register can initiate one of these prescriptions. Ours work across pain, neurology, psychiatry, palliative care and cancer. - Dispensing is handled solely by Mamedica Dispensary Limited, GPhC registration 9011846. On the sites themselves: they're clinic websites. They explain the conditions we treat, how the consultation process works, and the formulations a clinician might prescribe. That last part is the same information any pharmacy or clinic publishes about a medicine, and it's there so patients understand what they're being offered. Nothing is for sale. There's no basket, and nothing can be obtained without an eligibility assessment and a prescription written by a GMC-registered specialist. There's no recreational content, and nothing about cultivation, sourcing or unlawful supply. It's also worth noting that clinic websites for other Schedule 2 medicines - opioid pain services, ADHD clinics - aren't filtered, and those describe the medicines they prescribe too. We seem to be treated differently because of which medicine is involved rather than anything actually on the site. The practical effect is that patients, many of them disabled, living with chronic pain or neurological conditions, and reliant on mobile data, can't reach their clinic's website. Could you review the classification across all three Content Lock tiers and let me know the outcome? I understand this is a Stage 1 appeal under the EE Strict Classification Framework with a five working day target, and we'd much rather resolve it with you than take it to the BBFC for adjudication. Happy to send over CQC documentation, GMC numbers, or anything else that would help - just say what you need.”

“Please unblock mullvadvpn.net on my Virgin Media O2 broadband I am an active user of this service who pays for Mullvad and I care about online privacy and censorship. I can no longer access a service I pay for because it’s blocked without my permission.”

“Good afternoon! I am the engineering lead at PicsOfMe. We recently purchased this domain—which previously hosted adult content—without being aware of its history. We now operate an app designed for mainstream users; we are currently working to get the domain removed from the blacklist. You can visit the site right now and see that we have a legitimate app available on the Apple App Store. However, our users are being affected by the blacklist status, which makes it impossible to access our API using Apple certificates. I would like to request the removal of the block, given that we are the new owners and the content is completely different.”

“ Hello, I am writing on behalf of the operator of tianyahuyu.com, the API and service domain for WithU, a general-audience social networking and communication app. This domain is currently being filtered as adult/18+ content on O2 and Three mobile networks. This is a misclassification. WithU is a mainstream social/chat application — it does not host adult, gambling, or otherwise age-restricted content. You can review our official website at https://www.tianyahuyu.com, which describes the product and confirms it is a standard social communication service suitable for a general audience. We request that tianyahuyu.com (including its subdomains such as api.tianyahuyu.com) be reviewed and reclassified as a general/social-networking site, and removed from the adult content filter. Thank you for your time. Please contact me if any further information is needed. Best regards, zhangyukeji <email removed>”

“Good morning, Please Reclassify our website that is wrongly listed as adult/over 18 content. I believe our website has been wrongly categorised as having adult and/or over 18 content. I am the site owner and the website only sells legitimate body jewellery for piercings. There is no pornography or explicit adult content. We are a trusted body jewellery seller having supplied retail and businesses with piercing jewellery since 1997, nearly 30 years. The site has been incorrectly categorised as adult content and we request a manual review and re categorisation please. If you need any further information, please do contact me. Thanks for your help and wishing you a great day ahead. Kind regards Valerie <email removed> ”

“Dear Team, We are the owners of https://bristolcbd.co.uk. Our website appears to have been incorrectly classified as adult or restricted content, resulting in customers being unable to access it when parental controls are enabled. This often results in people being unable to get products which they need for their well-being. Bristol CBD is a UK retailer of fully legal CBD wellness products. We do not host adult material or illegal content. Our relevant CBD products have been validated by the Food Standards Agency's Novel Foods process, and you can see this on the government's novel food list. We would be grateful if you could manually review and reclassify our website so that it is no longer blocked by your filtering system. Thank you. Mark Dunn Managing Director Bristol CBD ”

“We kindly request a review of our website classification, as we believe it may have been incorrectly identified as an adult store. We are a legitimate online retailer of herbal health and wellness supplements. We do not provide adult entertainment or sell adult products; our focus is on providing customers with quality supplements, clear information, and reliable customer service. We would appreciate a manual review and reconsideration of the current classification. Thank you for your time and assistance.”

“Website scanned and malwares are now fully removed.”