Reported Sites

“Hello, I am requesting that bookworm.app be removed from the adult content filter. It appears to have been blocked in error, as the site contains nothing that falls under any restricted category. Bookworm is an educational reading app that helps children and young learners build Quran reading skills and Islamic knowledge through structured lessons, placement tests, and progress tracking. The website at bookworm.app is the public home of that service. It hosts the app download links, information for parents and schools, pricing, support pages, and the privacy policy. There is no adult content, gambling, violence, or any other material on the site that would justify filtering. It is a family friendly education service, and its main audience is parents managing their children's learning and schools using the platform in classrooms. The block causes real problems for legitimate users. Parents on this network cannot reach the site to manage their accounts, review the privacy policy, contact support, or sign up for their children's education. Teachers and school staff are affected in the same way. Please review the site and remove it from the filter. I am happy to provide any further information if needed. Thank you.”

“Dear EE Content Classification Team, I am the Managing Director of Bristol CBD (www.bristolcbd.co.uk), an established UK retailer of legal CBD food supplements. I am contacting you to request a manual review and reclassification of our website because EE's Adult Content Control is currently restricting access to it. We have reproduced the issue on a mobile connection with adult content restrictions enabled. When attempting to access www.bristolcbd.co.uk, the user first receives an SSL/certificate privacy warning. If they proceed, they are then taken to EE's 18+ Content Control page. When adult content restrictions are switched off, our website loads immediately and normally, and the SSL warning also disappears. This strongly suggests that the apparent certificate issue is occurring as part of the filtering/interception process rather than being an SSL problem with our website. Bristol CBD is a legitimate UK business selling legal CBD food supplements. Our relevant ingestible CBD products have been submitted through the Food Standards Agency Novel Food process. We do not sell recreational cannabis or illegal controlled drugs, and our website does not contain pornography or other material that would ordinarily be regarded as adult content. We appreciate that some food supplements, including CBD products, may carry advice that they are not suitable for persons under 18. However, we do not believe that a product carrying an under-18 suitability warning should in itself result in the retailer's entire website being classified as adult content. Age-related suitability guidance is found on a range of food supplements and other consumer products without necessarily making the websites selling those products adult-only websites. We have also carried out comparison testing on the same connection with other established UK CBD retailers selling very similar products. The results were: •⁠ ⁠Bristol CBD – restricted by the adult content filter •⁠ ⁠CBDOil.co.uk – restricted •⁠ ⁠CBD Shopy – restricted •⁠ ⁠Nordic Oil UK – accessible normally •⁠ ⁠CBDLeafline / Nature Creations – accessible normally Nordic Oil and CBDLeafline are particularly relevant comparisons because their websites also sell and discuss whole-plant and/or full-spectrum CBD products and use terminology including CBD, cannabinoids, hemp, THC and trace levels of THC or THC-free products. This demonstrates that Vodafone is not applying a blanket restriction to all UK CBD retailers, all CBD food-supplement retailers, or all websites selling full-spectrum or whole-plant CBD products. We therefore believe BristolCBD.co.uk may have been incorrectly categorised. We would be grateful if you could: 1.⁠ ⁠Manually review www.bristolcbd.co.uk and https://www.bristolcbd.co.uk; 2.⁠ ⁠Confirm the category or categories currently assigned to our domain; 3.⁠ ⁠Reclassify the website so that it is not unnecessarily restricted by EE's Adult Content Control; and 4.⁠ ⁠If the classification originates from a third-party URL categorisation provider, please tell us which provider and category are responsible so that we can also request correction at source. We have already submitted an unblock request through Open Rights Group's Blocked.org.uk service and have separately contacted Internet Matters regarding the wider classification issue. We fully support appropriate measures designed to prevent children from accessing genuinely adult or harmful content. We are not asking Vodafone customers to disable those protections. We are asking for Bristol CBD to be assessed on the content and products actually offered on our website and correctly classified so that customers using adult-content controls are not unnecessarily prevented from accessing a legitimate UK food-supplement retailer. I would be very grateful if you could confirm receipt of this request and let us know the outcome of your manual review. Kind regards, Mark Dunn Managing Director Bristol CBD www.bristolcbd.co.uk”

“We are using this site to watch movies. I am a paid subscriber and have been using the service for the past five years without any issues. I have previously used other internet providers, including 4th Utility and TalkTalk, and the website worked perfectly with those connections. Please investigate this issue and unblock the site on my Vodafone connection as soon as possible.”

“It's the website of a charitable Trust dedicated to restoring a historic boat and we have a big event at the weekend so we would love it unblocked urgently so visitors can find out more and hopefully make a donation towards its upkeep!”

“Because I’m an adult”

“This is an online retailer of lingerie and sleepwear for women and based in the UK. It is an independent lingerie boutique. Models are used to market the styles for sale and not for sexual purposes. Please can you remove the block. I am a business and rely on the website for sales. Thanks.”

“This is a site offering help to married couples who are experiencing difficult in their marital relationships. It’s about family, coaching, therapy, just like the service Relate. We mention infidelity because we help married couples recover from such an event. This is a wholesome Godly marriage device.”

“My business website, https://www.jamescoughlan.com, is being incorrectly blocked by O2’s 18+ content filter. The site provides board-level commercial transformation, interim leadership and business advisory services. It contains no adult, harmful or age-restricted content. We have confirmed that: the restriction appears when accessing the site over O2 4G / 5G; both Google sponsored and normal search-result visits are affected; other websites from the same search results open normally; the site works correctly over other connections; the O2 interception page is hosted at assets.o2.co.uk. This is currently preventing prospective clients from accessing a legitimate business website and may be causing paid advertising clicks to be lost. ”

“I Love it As Well”

“I Love It Too”