Reported Sites

“Brilliantdirectories.com is a business website for a well-regarded software company that hosts tens of thousands of customer websites. There is nothing nefarious on the site that would warrant it to be blocked in this manner, so we kindly request that you unblock it as quickly as possible. Currently this block is having an adverse affect on our customers and their ability to use our product. If you believe there is cause for it to be blocked this way, please let us know right away so we can remedy the situation and get the website operational once again. Thank you.”

“Hi! We are a small family company that uses this website to sell British dry-cured meats that we make ourselves. There are no graphic images of any kind - but we do list some of the ingredients and ingredient suppliers we work with which includes beer and rum. There is no residual alcohol in our products, and are suitable for anyone of any age. We would be very grateful if you could remove the block from our site as, with COVID-19, website sales are one of our only income sources, and many of our clients are currently working from home where they may have Talk Talk Kidsafe installed for their children. Thank you so much for your attention!”

“Hello, I am the Founder & Director of Hempura UK. Hempura is an online retailer of CBD related products and services, all of which are legal in the UK. Our products are Vegan Society registered demonstrating thorough product substantiation. We provide practical advice and ensure consumers of legal hemp products have access to top quality information. Customers are complaining that the website is blocked and they are unable to access UK legal products. Please can you review the block on the website as it is not promoting any illegal activity? All of the CBD products we sell are legal and have lab certificates demonstrating all cannabinoid content. Kind regards, Lewis Hadaway Director Hempura”

“It's a literary site.”

“Hi! We are a small family company that uses this website to sell British dry-cured meats that we make ourselves. There are no graphic images of any kind (unless you could beautiful shots of ham) - and it is possible that our site was blocked because there is alcohol in some of our recipes? There is no residual alcohol once the items are sent out though, so it is not an 'alcoholic product'. We would be very grateful if you could remove the block from our site as, with COVID-19, website sales are one of our only income sources, and many of our clients are currently working from home where they may have Talk Talk Kidsafe installed for their children. Thank you so much for your attention! ”

“Hi i am writing to request that our website be unblocked by mobile network providers for the following reasons. 1. We have numerous complaints from our customers whom are over 18 and vetted to prove this. They are unable to reach our website when using mobile date. Sadly this is not showing the message from the service provider explaining the adult filter etc and causes a blank screen. Thus many customers and potential customers whom are over 18 are not getting the information and help that we provide. 2. We are a long established company with a dedicated team to make sure our products are not sold to minors. We have a third party age verification process in place which we also manually investigate any new sign ups etc. We sell a product to thousands of Adults whom want our help and support and are thinking we have disappeared when trying to access our platform when using your service. For the small percent of underage visitors that may visit our website this is potentially harming a huge volume of Adult visitors. As we have already mentioned we have our own policies and system in place to make sure we are 100% law abiding and NEVER sell to minors. I would appreciate a response ASAP, i appreciate we are still in lockdown and this may cause delay, but having looked at the data showing the amount of mobile users that are blocked from our lawful business i would like a solution if possible. Furthermore our website is a aite for is a site for legal CBD wellness products and aromatherapy products. Nothing illegal, misleading or nefarious in any way. If you would like to contact me directly please do so on <phone removed>. i am here to assist in anyway. ”

“This is a VPN website that is accessible through SKY's cable network, but not available on Vodafone, preventing me to access the service.”

“Hi, hope you can help. Our helpline site has been blocked by several networks. The Cyber Helpline is a non-profit organisation who provide expert help and advice for victims of cyber crimes and stalking. This covers ‘revenge porn’ and as such, we have a number of resources on the site in the context of what to do if you are a victim of ‘revenge porn’ and how to report it. However, It has been brought to our attention by a number of users trying to access our helpline, that the site is blocked as a result of being wrongly categorised as a ‘porn’ site through their telecom provider (namely BT). As you can imagine this is quite concerning that users who need help and access to our helpline are unable to get our support due to the implemented blocks. If you can help in any regards to removing the blocks or providing advice it would be greatly appreciated. Many thanks, Beth”