Reported Sites

“AndrewFlorence.com is a professional portfolio website showcasing my work as a freelance brand designer and creative director. The site contains examples of branding, design, creative direction and case studies for clients, along with information about my services and contact details. The website does not contain any adult, explicit, offensive or age-restricted content. It is intended for prospective clients, employers and collaborators to view my professional work and should be accessible to all users. I believe the site has been incorrectly categorised by the content filter and would appreciate it being reviewed and reclassified so it can be accessed by O2 customers.”

“Subject: Misclassified as adult content - mamedica.com (CQC-registered clinic, legal prescription medicine) Hi, I'm getting in touch on behalf of Mamedica, a CQC-registered medical clinic. Our patients are telling us they can't reach our site on your network, and we think it's been misclassified as adult or illicit drug content by an automated filter. The domains are: mamedica.com app.mamedica.com I suspect something has matched on the word "cannabis" without any regard to context, so it's worth being clear about what this actually is. Cannabis-based products for medicinal use have been legal prescription medicines in the UK since 1 November 2018, when they were moved to Schedule 2 of the Misuse of Drugs Regulations 2001. They're prescribed and dispensed exactly like any other Schedule 2 medicine - morphine, oxycodone, methylphenidate. Nothing about this is a grey area. For the specifics: - Mamedica Limited is registered with and inspected by the CQC. Provider ID 1-<phone removed>, rated Good at its most recent assessment. - Under UK law, only a specialist consultant on the GMC Specialist Register can initiate one of these prescriptions. Ours work across pain, neurology, psychiatry, palliative care and cancer. - Dispensing is handled solely by Mamedica Dispensary Limited, GPhC registration 9011846. The site itself sells nothing to the public. There's no catalogue, no pricing, nothing purchasable, and no recreational or cultivation content anywhere on it. It's a clinic site and a patient portal - logging in, booking appointments, joining video consultations with a doctor, paying for prescriptions. It's also worth noting that patient portals for clinics prescribing other Schedule 2 medicines, like opioid pain services or ADHD clinics, aren't filtered. We seem to be treated differently because of which medicine is involved rather than anything on the site. The practical effect is that patients - many of them disabled, with chronic pain or neurological conditions, and reliant on mobile data - can't attend appointments or get medication that's been lawfully prescribed to them. Could you review the classification and unblock both domains? I understand this is a Stage 1 appeal under the BBFC Mobile Classification Framework with a five working day target, and we'd rather resolve it with you than take it to the BBFC for adjudication. Happy to send CQC documentation, GMC numbers, or walk someone through the portal - just say what would help.”

“Hello, I am requesting that bookworm.app be removed from the adult content filter. It appears to have been blocked in error, as the site contains nothing that falls under any restricted category. Bookworm is an educational reading app that helps children and young learners build Quran reading skills and Islamic knowledge through structured lessons, placement tests, and progress tracking. The website at bookworm.app is the public home of that service. It hosts the app download links, information for parents and schools, pricing, support pages, and the privacy policy. There is no adult content, gambling, violence, or any other material on the site that would justify filtering. It is a family friendly education service, and its main audience is parents managing their children's learning and schools using the platform in classrooms. The block causes real problems for legitimate users. Parents on this network cannot reach the site to manage their accounts, review the privacy policy, contact support, or sign up for their children's education. Teachers and school staff are affected in the same way. Please review the site and remove it from the filter. I am happy to provide any further information if needed. Thank you.”

“this is a press kit for our band DesireX https://open.spotify.com/artist/45K51OH61Q78kAmZQVqwO4?si=1def5c295d95455c ”

“Because I’m an adult”

“I am the owner of HeyCutie.co.uk. The site has recently undergone a complete rebranding and business pivot. We are now a specialized Lifestyle & Apparel Boutique. Our inventory consists strictly of clothing, nightwear, and inclusive fashion. We no longer stock or sell any restricted 18+ products or adult materials. I request a reclassification of our domain to 'Clothing/Retail' so that our customers can access our legitimate fashion boutique via mobile data. Thank you.”

“We have within the past 5 months acquired, and started using, the domain hooplatix.com for our business. We are a Norwegian-based ticketing company with hoopla.no as our Norwegian domain. We saw that the domain hooplatix.com was available for purchase when we entered the UK market, and the naming made sense (Hoopla + tix, shorthand for tickets). After being contacted by a customer who tried to access our website through Vodafone, we have made the discovery that this domain has previously been used for adult content. We would like for our ticketing platform to become available for all UK customers, and therefore request to have our website reclassified, to ensure we are not being blocked on the basis of hosting adult content. We have performed all necessary steps to improve our standing with Google, ensure our emails are delivered with correct SPF and DKIM, etc.”

“videos do not load”

“moreamoure.com is a legitimate UK-based luxury streetwear clothing brand founded by Dr Roland Gyamfi and supported by The King’s Trust. The website is an e-commerce retail store selling clothing and accessories including hoodies, track jackets, t-shirts and caps. There is no adult content, age restricted content, or inappropriate material of any kind on this website. It is a fully legitimate retail business serving customers across the UK. The site has been incorrectly categorised and is being blocked despite containing no content that would warrant restriction. We respectfully request that moreamoure.com be reviewed and unblocked immediately.”

“This is an online retailer of lingerie and sleepwear for women and based in the UK. It is an independent lingerie boutique. Models are used to market the styles for sale and not for sexual purposes. Please can you remove the block. I am a business and rely on the website for sales. Thanks.”

“This is a site offering help to married couples who are experiencing difficult in their marital relationships. It’s about family, coaching, therapy, just like the service Relate. We mention infidelity because we help married couples recover from such an event. This is a wholesome Godly marriage device.”

“ Hello, I am writing on behalf of the operator of tianyahuyu.com, the API and service domain for WithU, a general-audience social networking and communication app. This domain is currently being filtered as adult/18+ content on O2 and Three mobile networks. This is a misclassification. WithU is a mainstream social/chat application — it does not host adult, gambling, or otherwise age-restricted content. You can review our official website at https://www.tianyahuyu.com, which describes the product and confirms it is a standard social communication service suitable for a general audience. We request that tianyahuyu.com (including its subdomains such as api.tianyahuyu.com) be reviewed and reclassified as a general/social-networking site, and removed from the adult content filter. Thank you for your time. Please contact me if any further information is needed. Best regards, zhangyukeji <email removed>”

“Dear Team, We are the owners of https://bristolcbd.co.uk. Our website appears to have been incorrectly classified as adult or restricted content, resulting in customers being unable to access it when parental controls are enabled. This often results in people being unable to get products which they need for their well-being. Bristol CBD is a UK retailer of fully legal CBD wellness products. We do not host adult material or illegal content. Our relevant CBD products have been validated by the Food Standards Agency's Novel Foods process, and you can see this on the government's novel food list. We would be grateful if you could manually review and reclassify our website so that it is no longer blocked by your filtering system. Thank you. Mark Dunn Managing Director Bristol CBD ”

“We kindly request a review of our website classification, as we believe it may have been incorrectly identified as an adult store. We are a legitimate online retailer of herbal health and wellness supplements. We do not provide adult entertainment or sell adult products; our focus is on providing customers with quality supplements, clear information, and reliable customer service. We would appreciate a manual review and reconsideration of the current classification. Thank you for your time and assistance.”

“I’m a grown adult. I should be able to use a social media dating site I’m 34 and talking to people my age.”

“im 19years ”

“Website scanned and malwares are now fully removed.”

“made the Rambo film knives”

“I am requesting a reclassification and unblocking of our website, www.valleycbd.co.uk. It is currently being incorrectly filtered under adult or restricted content on your network. Valley CBD is a legitimate, UK-based retail business selling legal CBD food supplements and topical cosmetic products. We take youth access and regulatory compliance very seriously, and our website features the following strict safeguards: Age Gating: The website utilizes an automatic age-verification pop-up that explicitly restricts and blocks access to any users under the age of 18. Payment Verification: We strictly process card payments, which provides a secondary layer of age and financial verification at checkout, ensuring products cannot be purchased by minors. No Medical Claims: In strict compliance with MHRA guidelines, our website and product descriptions make absolutely no medical or therapeutic claims. Legal Compliance: All products sold are fully legal in the UK, non-psychoactive, contain less than 0.2% THC, and are aligned with the UK Food Standards Agency (FSA) Novel Foods guidelines. As a fully compliant UK business, this network block is causing an unintended loss of legitimate commercial traffic. I kindly request that you review the URL and add it to your whitelist for standard mobile browsing. Thank you for your assistance. Sincerely, Tony Hewitt Director, Valley CBD / Valley Health”

“tiktok ”