Reported Sites

“Hi i am writing to request that our website be unblocked by mobile network providers for the following reasons. 1. We have numerous complaints from our customers whom are over 18 and vetted to prove this. They are unable to reach our website when using mobile date. Sadly this is not showing the message from the service provider explaining the adult filter etc and causes a blank screen. Thus many customers and potential customers whom are over 18 are not getting the information and help that we provide. 2. We are a long established company with a dedicated team to make sure our products are not sold to minors. We have a third party age verification process in place which we also manually investigate any new sign ups etc. We sell a product to thousands of Adults whom want our help and support and are thinking we have disappeared when trying to access our platform when using your service. For the small percent of underage visitors that may visit our website this is potentially harming a huge volume of Adult visitors. As we have already mentioned we have our own policies and system in place to make sure we are 100% law abiding and NEVER sell to minors. I would appreciate a response ASAP, i appreciate we are still in lockdown and this may cause delay, but having looked at the data showing the amount of mobile users that are blocked from our lawful business i would like a solution if possible. If you would like to contact me directly please do so on <phone removed>i am here to assist in anyway. ”

“Not sensitive content.”

“medical condition”

“Original Complaint: ------------------- We believe this site should be unblocked from your restrictions, as many of our competitors are not blocked from your ISPs. Please could you review to see if we have been wrongly categorized. Many Thanks, Frederic Cassman submitted on 12 November, 2019 at 13:15 ISP Response: ------------- Frederic We've completed your request for us to review http://www.misteliquid.co.uk It will remain categorised as Tobacco Kids. It sells e-liquid, e-cigarette kits for vaping and the product lines offers flavors such as 'trouble Gum' or 'Blue Slushie' that are appealing to kids. O2 use a Classification Framework designed by the British Board of Film Classification (BBFC) to filter content available on mobile. The BBFC will investigate complaints if these cannot be resolved by us. For more information on how to refer your complaint to the BBFC, please see here http://www.bbfc.co.uk/what-classification/mobile-content/appeals O2 Shield | Telefónica UK Ltd <email removed> -----Original Message----- From: Frederic Cassman via Blocked.org.uk <email removed> Sent: 12 November 2019 13:15 To: Shield AV (UK) Subject: Website blocking enquiry - http://www.misteliquid.co.uk Website blocking enquiry from Frederic Cassman, regarding the website at http://www.misteliquid.co.uk. The above website has been incorrectly blocked by your filters. We believe this site should be unblocked from your restrictions, as many of our competitors are not blocked from your ISPs. Please could you review to see if we have been wrongly categorized. Many Thanks, Frederic Cassman Please could you look into this and let me know why this website was blocked and if the block will be lifted? Thanks, Frederic Cassman You can view details including when the block was detected and which other ISPs appear to be blocking the site at: https://www.blocked.org.uk/site/http://www.misteliquid.co.uk This email was sent from https://www.blocked.org.uk — the user making the report may not be a customer of your ISP. You can learn more about how blocked reports are generated at https://www.blocked.org.uk/isps Please note that responses are recorded and may be republished on https://www.blocked.org.uk. This electronic message contains information from Telefónica UK Limited which may be privileged or confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email. Switchboard: +44 (0)113 272 2000 Contact: www.o2.co.uk/contactus Telefónica UK Limited, 260 Bath Road, Slough, Berkshire SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037 85 Review comments: ---------------- Tobacco sites not blocked under BBFC guidance.”