This site has been submitted for unblocking
Reported on 29 July, 2026 at 14:17
“Hi,
I'm getting in touch on behalf of Mamedica, a CQC-registered medical clinic. Our patients on EE are telling us they can't reach our website, and we think Content Lock has misclassified it as adult or illicit drug content. Both of these are affected:
mamedica.com
mamedica.co.uk
Please could you also check app.mamedica.com while you're looking. That's our patient portal, and we'd rather not run into the same problem there.
I suspect a filter has matched on the word "cannabis" without any regard to context, so it's worth being clear about what this actually is.
Cannabis-based products for medicinal use have been legal prescription medicines in the UK since 1 November 2018, when they were moved to Schedule 2 of the Misuse of Drugs Regulations 2001. They're prescribed and dispensed exactly like any other Schedule 2 medicine - morphine, oxycodone, methylphenidate. Nothing about this is a grey area.
For the specifics:
- Mamedica Limited is registered with and inspected by the CQC. Provider ID 1-<phone removed>, rated Good at its most recent assessment.
- Under UK law, only a specialist consultant on the GMC Specialist Register can initiate one of these prescriptions. Ours work across pain, neurology, psychiatry, palliative care and cancer.
- Dispensing is handled solely by Mamedica Dispensary Limited, GPhC registration 9011846.
On the sites themselves: they're clinic websites. They explain the conditions we treat, how the consultation process works, and the formulations a clinician might prescribe. That last part is the same information any pharmacy or clinic publishes about a medicine, and it's there so patients understand what they're being offered. Nothing is for sale. There's no basket, and nothing can be obtained without an eligibility assessment and a prescription written by a GMC-registered specialist. There's no recreational content, and nothing about cultivation, sourcing or unlawful supply.
It's also worth noting that clinic websites for other Schedule 2 medicines - opioid pain services, ADHD clinics - aren't filtered, and those describe the medicines they prescribe too. We seem to be treated differently because of which medicine is involved rather than anything actually on the site.
The practical effect is that patients, many of them disabled, living with chronic pain or neurological conditions, and reliant on mobile data, can't reach their clinic's website.
Could you review the classification across all three Content Lock tiers and let me know the outcome? I understand this is a Stage 1 appeal under the EE Strict Classification Framework with a five working day target, and we'd much rather resolve it with you than take it to the BBFC for adjudication.
Happy to send over CQC documentation, GMC numbers, or anything else that would help - just say what you need.”
