This site has been submitted for unblocking
Reported on 12 August, 2026 at 11:33
“Dear EE Content Classification Team,
I am the Managing Director of Bristol CBD (www.bristolcbd.co.uk), an established UK retailer of legal CBD food supplements.
I am contacting you to request a manual review and reclassification of our website because EE's Adult Content Control is currently restricting access to it.
We have reproduced the issue on a mobile connection with adult content restrictions enabled.
When attempting to access www.bristolcbd.co.uk, the user first receives an SSL/certificate privacy warning. If they proceed, they are then taken to EE's 18+ Content Control page.
When adult content restrictions are switched off, our website loads immediately and normally, and the SSL warning also disappears. This strongly suggests that the apparent certificate issue is occurring as part of the filtering/interception process rather than being an SSL problem with our website.
Bristol CBD is a legitimate UK business selling legal CBD food supplements. Our relevant ingestible CBD products have been submitted through the Food Standards Agency Novel Food process. We do not sell recreational cannabis or illegal controlled drugs, and our website does not contain pornography or other material that would ordinarily be regarded as adult content.
We appreciate that some food supplements, including CBD products, may carry advice that they are not suitable for persons under 18. However, we do not believe that a product carrying an under-18 suitability warning should in itself result in the retailer's entire website being classified as adult content. Age-related suitability guidance is found on a range of food supplements and other consumer products without necessarily making the websites selling those products adult-only websites.
We have also carried out comparison testing on the same connection with other established UK CBD retailers selling very similar products.
The results were:
• Bristol CBD – restricted by the adult content filter
• CBDOil.co.uk – restricted
• CBD Shopy – restricted
• Nordic Oil UK – accessible normally
• CBDLeafline / Nature Creations – accessible normally
Nordic Oil and CBDLeafline are particularly relevant comparisons because their websites also sell and discuss whole-plant and/or full-spectrum CBD products and use terminology including CBD, cannabinoids, hemp, THC and trace levels of THC or THC-free products.
This demonstrates that Vodafone is not applying a blanket restriction to all UK CBD retailers, all CBD food-supplement retailers, or all websites selling full-spectrum or whole-plant CBD products. We therefore believe BristolCBD.co.uk may have been incorrectly categorised.
We would be grateful if you could:
1. Manually review www.bristolcbd.co.uk and https://www.bristolcbd.co.uk;
2. Confirm the category or categories currently assigned to our domain;
3. Reclassify the website so that it is not unnecessarily restricted by EE's Adult Content Control; and
4. If the classification originates from a third-party URL categorisation provider, please tell us which provider and category are responsible so that we can also request correction at source.
We have already submitted an unblock request through Open Rights Group's Blocked.org.uk service and have separately contacted Internet Matters regarding the wider classification issue.
We fully support appropriate measures designed to prevent children from accessing genuinely adult or harmful content. We are not asking Vodafone customers to disable those protections. We are asking for Bristol CBD to be assessed on the content and products actually offered on our website and correctly classified so that customers using adult-content controls are not unnecessarily prevented from accessing a legitimate UK food-supplement retailer.
I would be very grateful if you could confirm receipt of this request and let us know the outcome of your manual review.
Kind regards,
Mark Dunn
Managing Director
Bristol CBD
www.bristolcbd.co.uk”
